Terms of Use

1. Parties and scope

These Terms form a business-to-business agreement between the customer using everyv and the everyv provider identified in the applicable order form, invoice, onboarding notice or other legal notice shown when the Terms are accepted (the Provider). Contact: contact@everyv.tech unless another address is shown in that notice.

A person creating an administrative account or accepting these Terms for an organisation confirms that they are authorised to bind that organisation. Guests interacting with a booking bot or other guest channel do not become parties to these Terms.

2. Service

Depending on the subscribed scope, everyv may provide guided booking through supported messaging channels, reservation and floor operations, automated notifications, two-way messaging, operational alerts, waitlist and cancellation-recovery workflows.

Only generally available capabilities expressly included in the applicable order or entitlement are part of a paid service. Roadmap, beta, preview and design-partner features are not contractual delivery commitments unless expressly agreed in writing.

3. Accounts and security

Registration may require a name, organisation name, email address, password and subscription information. Users must provide accurate information, keep credentials confidential and notify the Provider of suspected compromise.

The Provider may use email verification, rate limiting, session controls and other proportionate safeguards. The customer remains responsible for assigning and revoking access for its personnel.

4. Customer responsibilities and acceptable use

The customer is responsible for its venue operations, booking and cancellation rules, guest-facing information, staff actions and compliance with laws applicable to its hospitality services.

Users must not use everyv for unlawful, fraudulent, abusive or discriminatory activity, unsolicited marketing without a lawful basis, credential attacks, malware, unauthorised security testing, or infringement of third-party rights. The customer must not use service notifications to bypass privacy or direct-marketing rules.

5. Third-party channels

everyv may interoperate with Telegram and other third-party services selected by the customer. Those services operate under their own terms and may independently determine purposes and means for parts of their processing.

The Provider is not responsible for an independent platform changing its API, rules or availability, but will use reasonable efforts to maintain supported integrations and communicate material known changes.

6. Fees and availability

Prices, payment periods, taxes, third-party charges, onboarding, limits, renewal and termination are governed by the applicable order or contract. Public list prices do not by themselves create an obligation to supply a tier that is not generally available.

Unless a separate service-level agreement applies, everyv is provided using reasonable commercial efforts and may require maintenance or security work.

7. Intellectual property and customer data

The Provider and its licensors retain rights in the software, documentation, interfaces and everyv branding. The customer retains its rights in customer data, subject to rights of data subjects and other third parties.

The customer grants the Provider the limited right to host, transmit, format and otherwise process customer data only as needed to provide, secure and support the service and comply with law.

8. Data protection

For account administration, security, billing, support and the Provider's own business communications, the Provider acts as controller where applicable. For guest, staff or operational personal data processed on the customer's documented instructions, the customer is normally controller and the Provider normally acts as processor.

Where Article 28 GDPR applies, the Provider processes personal data only on documented instructions, ensures confidentiality, applies appropriate security, assists with applicable data-subject and security obligations, controls subprocessors and returns or deletes data at the end of the processing subject to legal retention duties.

International transfers must use a lawful transfer mechanism where required. Where mandatory portability or switching rules under the EU Data Act apply, those rules prevail over inconsistent contractual terms.

9. Confidentiality, suspension and termination

Each party must protect the other party's non-public commercial, technical and organisational information with reasonable care and use it only for the relationship. The applicable order governs ordinary termination.

The Provider may proportionately restrict affected access for a material security threat, clearly unlawful use or a binding legal requirement.

10. Liability

Liability is governed by the applicable contract and mandatory law. The Provider is not responsible for the customer's venue operations, actual table availability, hospitality quality, staff or guest conduct, or independent third-party platforms.

Any contractual limitation of liability applies only to the extent permitted by mandatory law and does not exclude liability that cannot lawfully be excluded.

11. Marketing and service messages

Accepting these Terms does not constitute consent to direct marketing. Marketing consent is requested separately where required.

The Provider may send service communications necessary for registration, email verification, password recovery, security, billing, support, material service changes and performance of the contract. Withdrawing marketing consent does not stop those service communications.

12. Changes and law

The Provider may update these Terms to reflect legal, security or service changes. Material changes affecting paid use will be notified in advance where reasonably possible unless urgent implementation is required by law or security.

The governing law and forum are those stated in the applicable order or contract. Mandatory EEA rules that cannot be contractually excluded continue to apply.